about us
About Jake - Director, IT Consultant
From small beginnings at the age of 4 with his first Olivetti M24, Jake was in a world of his own learning the ins and outs of this fascinating machine. Growing up with DOS then onto Windows, he very quickly became familiar with all aspects of using, building and upgrading his home PC’s. Soon after Jake was off to study at RMIT and he saw a lot being done on the Apple Mac and was keen to get on the Apple platform, purchasing his first Mac Pro.
This then became a whole other level of excitement, being able to learn a whole new operating system and how it was different to the PC. He then went on to purchasing a MacBook for university and loved working on the Apple Mac. This then gave him the chance to learn all about the whole world of Apple, on which platform he spent most of his time using, customising and digging under the hood to figure out how every aspect of how Mac OS worked.
In 2018 he started working for an Apple Support company, where he acquired his Apple Certified Support Professional (ACSP) Certification, and assisted many Apple users troubleshooting their Apple products. As well as learning and building on his networking and general IT knowledge base, he realised that there was just something about helping others use their technology better, that really made him tick. Having worked with some amazing clients, he wants to always be able to help others, teach, train and support clients big and small, enabling them to use their technology in ways that work well for them.
Nodays Jake is most likely tinkering under the hood on an Microsoft 365 portal and is still learning new technologies everyday. With his experience in IT, specialising in Apple products and supporting their users, Jake is more than happy to help you or your business get the most out of your technology, and more importantly just being there for people and being able to give them the assistance and support needed to let them get the best out of what they want to do with their technology.
About Rebecca - Security Professional, IT Consultant
Rebecca is a passionate IT professional with a deep-rooted interest in technology and a knack for solving complex problems. Her journey in the tech world began with a fascination for how systems work and a desire to make technology more accessible and secure for everyone.
Rebecca’s background in cyber security has given her a unique edge in the IT support space. She previously worked with one of Australia’s largest online retailers, where she played a critical role in safeguarding sensitive data and ensuring the company’s digital infrastructure was robust and resilient. Her experience there taught her the importance of proactive security measures, meticulous attention to detail, and effective communication—all skills she brings to her current role.
As an IT support specialist, Rebecca thrives on helping businesses and individuals navigate their technological challenges. From troubleshooting day-to-day issues to implementing secure IT solutions, she approaches every task with dedication and a client-first mindset. Her expertise spans system setup, software troubleshooting, network management, and cyber safety education, ensuring her clients feel confident and empowered in a digital-first world.
When she’s not working, Rebecca stays on top of the latest tech trends and innovations, often exploring new tools and platforms to enhance her skill set. Her commitment to continuous learning reflects her belief that technology is ever-evolving, and staying ahead of the curve is key to providing the best support possible.
Rebecca’s blend of technical expertise, industry experience, and a genuine passion for helping others makes her a trusted partner for anyone seeking reliable IT support. Whether it’s solving a pressing issue or implementing long-term solutions, Rebecca is dedicated to making technology work seamlessly for her clients.